Introduction
Exter Media Group Ltd (“Exter Media”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard your personal information when you visit our website at https://extermedia.com (our “Website”), or use our services.

We process personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

1. Who We Are

Controller:
Exter Media Group Ltd
Registered Address: Southernhay Gardens, Exeter, EX1 1UG, UK.
Email: contact@extermedia.com
Phone: +447554084968

Our Data Protection Contact/Officer can be reached at the above email.

2. Personal Data We Collect

We may collect and process the following personal data about you:

a. Information you provide directly:

• Name, email address, phone number, job title or company name when you fill out contact or newsletter forms.
• Communication content you send us (e.g., messages, enquiries).

b. Technical and usage data collected automatically:

• IP address
• Browser and device information
• Pages visited and visit duration
• Cookies and similar tracking technologies

c. Marketing and profile data:

• Preferences and interaction with marketing content when you opt-in.

3. How We Collect Your Data

We collect data:

• Directly from you (e.g., contact forms, email).
• Automatically when you use our Website via cookies and analytics tools.
• From third-party services (e.g., advertising platforms, social networks) if you interact with our content through those services.

4. Legal Bases for Processing

We rely on the following lawful bases under UK/EU GDPR:

• Consent: for marketing communications and non-essential cookies.
• Contract performance: to provide the services you request.
• Legitimate interests: to improve our Website, maintain security, and run analytics.
• Legal obligation: where required by law.

5. How We Use Your Personal Data

We may use your personal data to:

• Respond to enquiries and provide services you request.
• Personalise and improve your user experience.
• Send newsletters, updates, and marketing (only with consent).
• Analyse Website usage and trends.
• Comply with legal and regulatory obligations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect technical and usage data. This helps us:

• Enable essential website functions.
• Analyse site usage and performance.
• Personalise content and marketing.

You can manage cookie preferences via our consent banner or browser settings. Non-essential cookies are only activated if you consent.

7. Sharing Your Personal Data

We may share personal data with:

• Service providers and partners (e.g., hosting, analytics, email platforms).
• Legal or regulatory authorities if required by law or to protect our rights.
• Third parties only with appropriate protections in place (e.g., data processing agreements).

8. International Transfers

If we transfer personal data outside the UK/EEA, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect the data in accordance with applicable law.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy and comply with legal obligations. Retention periods vary based on the nature of the data and processing purpose.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

11. Your Rights

Under applicable data protection law, you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Withdraw consent where processing is based on consent.
• Erase personal data (“right to be forgotten”) in certain circumstances.
• Restrict or object to processing.
• Data portability where applicable.

To exercise your rights, contact us at the details above. You also have the right to lodge a complaint with a supervisory authority (e.g., the UK’s Information Commissioner’s Office or an EU Data Protection Authority).

12. Third-Party Links

Our Website may contain links to other sites. This Privacy Policy does not apply to third-party websites. You should review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent changes. We encourage you to review this page regularly.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Phone: +44 755 408 4968
Email: contact@extermedia.com
Address: 37 Lombard Street, 6th Floor, London, England, EC3V 9BQ